Refund and Replace Timeline
Requests for refunds or replacements of damaged or defective products must be made within 7 days from the timeframe of the product received after a detailed evaluation.
Refund Policy (7 Days Refund Policy)
A refund for the purchased items is initiated under the following scenarios and conditions
● The product or Astrological service was not provided to the customers
● The product is defective or damaged upon arrival
● If double payment was made by the customers
● if customer got astrological consultation service and pdf report is delivered, then no refund will be issued
● In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded
● Refund requests must be made with valid physical proofs and payment proofs
Replace Policy (7 Days Replace Policy)
● Customers who have purchased the product will be able to replace products within 7 days from the date of purchase or receipt of order only in case when the dispatched product is defective, damaged, used or wrong. However, if we find that the product is damaged by the customer physically then shall not be liable to replace or refund of product
● Replace requests must be made within 7 days of purchase of the product
● Replace requests must be made with valid authentic proofs and payment proofs
Non-Refundable and Non-Replaceable Items
● Customized or personalized products shall not be replaceable or refundable. To make it easier to understand if you buy an exclusive Yantra and place it in your home or elsewhere, it will not be replaced and no refund will be initiated in that case
● If the Products are used by the customer
However, the order once delivered cannot be cancelled in any case if things are fine from our end.
